Wheels 2U - Download the App

Expanded Service Area, New Hours!

Don’t Drive, Get a Ride.

We bring the Wheels 2U.

Affordable ride sharing in Norwalk.

$2 a ride or $6 per group


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Days & Hours

Thursdays & Fridays: 5-11 pm

Saturdays: 1 pm-12 am

Sundays: 1-9 pm

Cost

$2 per ride • per person

$6 group ride • 3-8 people

Service Area

Get around Norwalk for shopping and entertainment! See the service map, below, for our service area.

Service Area

The Wheels 2U shuttle will pick you up and drop you off anywhere in our service area. See the services areas highlighted in the map below.

 

Frequently Asked Questions

  • What is “WHEELS2U Norwalk”?

    Wheels2U is an affordable ride sharing service in Norwalk, CT. Download the app, request a ride, and a shuttle will pick you up and drop you off in the Wheels 2U Norwalk service area.

  • Where can I use the WHEELS 2U Norwalk shuttle service?

    There is no fixed route like a traditional bus. Pick-ups and drop-offs occur in a specific service area.  Wheels2U Norwalk provides enhanced connectivity and mobility between South Norwalk, The Maritime Aquarium, The SoNo Collection, Wall Street Area, Calf Pasture Beach, Merritt 7  area and other key attractions. See the map for specific geographic boundaries.

  • How much does it cost?

    $2 per ride • per person

    $6 group ride • 3-8 people

  • What is the cost for children?

    Children aged five and under ride for free when accompanied by an adult. Children over age five pay full fare.

  • Can I pay cash?

    No. The drivers do not accept cash. Trip reservation and payment is made by credit card through the app on your mobile phone.

  • Can I get a monthly pass?

    Not at this time.

  • How do I get the app?

    Download the Wheels2U app from the Apple App Store or Google Play.

  • What does the app do?

    Use the app to plan your whole trip:

    • Request a ride
    • Pay for your ride
    • See where the closest shuttle is to your location
    • Get the estimated time of pick-up and drop-off
    • More!
  • When Is WHEELS 2U Norwalk Available?

    Thursday & Friday: 5pm – 11pm

    Saturday: 1pm - 12am

    Sunday: 1pm - 9pm


  • Are passengers required to wear masks due to Covid-19?

    Masks are no longer required.

  • Is WHEELS 2U Norwalk accessible for people with disabilities?

    Yes! Our shuttles are equipped with wheelchair lifts and drivers are trained at helping people with disabilities.


    For customers with visual or hearing impairments:


    For iOS (Apple) devices:

    For Android devices:


  • Can I bring my dog or other animal with me on the shuttle?

    Only service animals are allowed on the shuttles.


    Service animals are always welcome on the vehicles. Service animals are defined as, “Any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or

    rescue work, pulling a wheelchair, or fetching dropped items.”


    Service animals are animals that are “individually trained to work or perform tasks.” This training can be by an organization or by an individual, including the individual with a disability. Transit agencies are not required to transport animals that have not been individually trained to perform specific work or tasks.


    Our drivers may ask riders two questions: 

    1. Is the animal a service animal required because of a disability?
    2. What work or task has the animal been trained to perform?

    Riders with a service animal must maintain control of their animal at all times. The Paratransit driver will refuse to transport a service animal if it demonstrates disruptive behavior such as growling, being threatening, or lunging towards passengers or other animals on the vehicle.

  • Who operates Wheels 2U Norwalk?

    The Norwalk Transit District operates the Wheels2U shuttles using licensed and insured drivers. The software used to manage the service is provided by Via, a New York City based firm. The program is a partnership with Norwalk Transit, Norwalk Transportation, Mobility and Parking, as well as the State of Connecticut Department of Transportation as part of pledge to improve transportation in Norwalk’s urban core. The vehicles used for the service are part of the Norwalk Transit District’s paratransit fleet. The vehicles are used during hours when the vehicles are typically not in service. These vehicles are funded by the Federal Administration (80%) and the State of Connecticut Department of Transportation (20%). 100% of the operating expenses are supported by the State of Connecticut Department of Transportation.

 

News

20 Mar, 2024
Effective March 26, 2024 Now serving all of Norwalk, seven days a week.
16 Oct, 2023
Expanded Service Area Serving More of Norwalk
23 May, 2022
Now Serving Darien Train Station and Rowayton
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